Frequently Asked Questions

How do I get started?

Head to the booking page, and choose a day/time that meets yours needs.

Where are your servers located?
You can view all available datacenter locations here.

Can’t see a location that meets your needs? Drop us a message and we’ll see what we can do.

Is this really free?

1 hour bookings are 100% FREE. If you are an educator or believe in some other way you should get a discount let us know via the site chat and we can discuss concessions.

Why do I have to book?
Quality compute resource is a finite resource, you can read more about why people need to book here.

If you’ve been using our service for a while, you may be eligible for on-demand access to a Jamulus server via the control room.

Can I jam on demand?

Once you’ve tested the service using booked slots you can request (or maybe offered) access to our on-demand product control room.

Is this secure?

When you purchase time on our system, a server is created from scratch that is unique to you.

The servers have a single purpose; to run the Jamulus server client.  All other ports and services are either disabled or removed entirely.

The IP address for your server is ephemeral, so that no one can ‘stumble’ into your booking unless you’ve shared this with them explicitly.

Your sessions are not recorded unless you explicitly purchase this option. If you do choose to save a recording of your session, after it has ended, contact us and we’ll email you a link to download the files securely. 24 hours after your session is ended the session is deleted permanently and cannot be recovered. We do not hold or share your recordings with anyone and never will.

Minimising and Testing Latency

Minimising and Testing Latency

  1. In the Jamulus client, under settings, tick ‘Enable Small Network Buffer’upload-2a7d017968617e7968cc78e1edb008b6.
  2. At the bottom of the ‘misc’ panel, observe the ‘Ping’ and ‘Overall Delay’ times.upload-7f4831f7efd44cf041d058237a1a0a6f.
  3. In ideal conditions we are looking for a ping of less than 40 and an overall delay of under 40ms – HOWEVER! These are only a guide, and you should physically test your latency using the steps below before taking further measures.
  4. Plug your microphone or instrument directly into your audio interface.
  5. Set the input gain as you normally would.
  6. IMPORTANT, make sure that any form of direct monitoring is switched off – at this point you should see metering on your interface, but not be hearing anything!
  7. Next, close the settings tabs in Jamulus, and then click ‘Connect’
  8. In the ‘Server Name/Address’ field enter this: <<SERVER IP HERE>>, and click connect.
    upload-45a428bc7125d0b1d21d0a5a32d26263.
  9. Carefully begin to raise the volume control of your daw, while playing you instrument or singing. It’s highly advisable to do this while wearing headphone if you are using a microphone to mitigate feedback.
  10. What you are hearing back should give you a good impression of the latency/lag that your system is producing, if the above instructions have been followed you should find this negligible.
What are the minimum requirements?

We recommend the following as minimum to have an ok experience using our service.

  • Computer with at least 1.5GHz CPU frequency
  • 4GB Memory
  • Windows users should use the recommend ASIO drivers for your system
  • Ethernet cable from your computer to your router
  • Headphones or earphones
What are the recommended specs?

For the best possible experience we recommend the following

  • 2.4GHz CPU frequency
  • 16GB Memory
  • Windows 10 or MacOS Catalina
  • 10Mbits down and 1Mbps up internet connection
  • Ethernet cable from computer to router, and wifi turned off at your router with no-one else using the line
  • Headphones plugged in and listening to the signal coming back from the server
  • USB Audio interface*
Why do I need an audio interface?

To avoid “latency” (delay between you playing your instrument and you hearing it) you are strongly advised to use an audio interface: a box that you can plug your instrument(s) into rather than using your computer’s built-in sound card. The interface will connect to your PC usually via USB.

If you don’t have one, we recommend the EVO 4 USB Audio Interface low cost and excellent option that will allow you to use or record two inputs at once and output to two outputs as well as link via USB to your DAW.

Who are you?

We are a couple of mates that really wanted to solve a problem for others during the COVID-19 lockdown. Zaid Crowe is a full time guitar player with technical chops that can build websites like this. Alex Buckland is a full time Product Manger, former sound engineer and all around nerd that actually enjoys creating todo lists. Together we’re trying put this service out there to help musicians scratch an itch. We’re not in any way affiliated with Jamulus, we just believe its the best software to help solve this particular problem.

What do you do?

We build you your own Jamulus server in the cloud and sell you time on it. The Jamulus software itself is free and open source, including the server software, so you are free to host your own too. The only problem is that this requires a little bit of technical know how and not everyone has that ability or time. That’s where we come in, we host and maintain the server for you, and provide help when it comes to minimising your delay and latency on your network. We handle the cloud billing, the IP addresses, the security, the updates etc. It’s as simple as that, the folks at Jamulus build the software, we host it, you play.

Why am I getting feedback?

Feedback occurs when the sound from a microphone is being sent to a speaker and the sound from the speaker is being picked up by the microphone. The easiest and best way to eliminate feedback is to wear headphones. If you still get feedback its possible you have your headphones turned up too loud, or your mic gain turned up too much.

Why can't I use the latest version of Jamulus?

To try to maintain a really high level of service, we like to do our own testing of the server version and client version, so this means there is a delay between a cutting edge release and us upgrading your service. To make sure you’re running the correct version, download Jamulus from here. We will however aim to get the latest version tested pretty soon after new releases. Thanks for being a cutting edger!

Of course, that is just our recommendation to enable us to support you. Feel free to try the newest version, you can always roll back to an older one.

How many people can join a session at once?

We’ve built tooling that’s allowed us to test our servers up to 100 and we regularly accommodate groups of 50 or more.