FAQs

You can view all available datacenter locations here.

Can’t see a location that meets your needs? Drop us a message and we’ll see what we can do.

1 hour bookings are 100% FREE. If you are an educator or believe in some other way you should get a discount let us know via the site chat and we can discuss concessions.

Quality compute resource is a finite resource, you can read more about why people need to book here.

If you’ve been using our service for a while, you may be eligible for on-demand access to a Jamulus server via the control room.

Once you’ve tested the service using booked slots you can request (or maybe offered) access to our on-demand product control room.

When you purchase time on our system, a server is created from scratch that is unique to you.

The servers have a single purpose; to run the Jamulus server client. All other ports and services are either disabled or removed entirely.

The IP address for your server is ephemeral, so that no one can ‘stumble’ into your booking unless you’ve shared this with them explicitly.

Your sessions are not recorded unless you explicitly purchase this option. If you do choose to save a recording of your session, after it has ended, contact us and we’ll email you a link to download the files securely. 24 hours after your session is ended the session is deleted permanently and cannot be recovered. We do not hold or share your recordings with anyone and never will.

1. In the Jamulus client, under settings, tick ‘Enable Small Network Buffer’
2. At the bottom of the ‘misc’ panel, observe the ‘Ping’ and ‘Overall Delay’ times.
3. In ideal conditions we are looking for a ping of less than 40 and an overall delay of under 40ms – HOWEVER! These are only a guide, and you should physically test your latency using the steps below before taking further measures.
4. Plug your microphone or instrument directly into your audio interface.
5. Set the input gain as you normally would.
6. IMPORTANT, make sure that any form of direct monitoring is switched off – at this point you should see metering on your interface, but not be hearing anything!
7. Next, close the settings tabs in Jamulus, and then click ‘Connect’
8. In the ‘Server Name/Address’ field enter this: <<SERVER IP HERE>>, and click connect.
   
9. Carefully begin to raise the volume control of your daw, while playing you instrument or singing. It’s highly advisable to do this while wearing headphone if you are using a microphone to mitigate feedback.
10. What you are hearing back should give you a good impression of the latency/lag that your system is producing, if the above instructions have been followed you should find this negligible.